FAQS

Do you offer free shipping?

We offer free shipping on all orders within the United States. There are no minimum purchase requirements and no hidden fees at checkout. Our goal is to keep your shopping experience simple and straightforward.

What is Nivera Home?

Nivera Home is an online homeware store offering carefully curated pieces designed to create a calm, cozy, and aesthetically styled living space. From our signature sand wax candles to soft home essentials, we focus on making everyday living feel effortless and refined.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely using SSL encryption.

Can I update or cancel my order?

If your order has not yet been shipped, we may still be able to update or cancel it. Please contact us as soon as possible at support@niverahome.com and we will assist you.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery within the United States typically takes 5–10 business days after dispatch. In most cases, your order will arrive within 6–12 business days.

Is my personal and payment information safe?

Yes. Protecting your personal information is a priority. We use secure encryption and trusted payment providers, and we do not store sensitive payment details.

What is your return policy?

If your purchase is not suitable, you may request a return within 30 days of delivery.
Items must be unused and in their original condition.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Please contact support@niverahome.com with your order number and our team will guide you through the process.

Do you ship internationally?

At this time, we ship within the United States only. Orders cannot be delivered to PO boxes or APO/FPO addresses. We may expand to additional countries in the future.

How long do refunds take?

Once your return has been received and approved, refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

What should I do if my order hasn’t arrived?

If your order has not arrived within 12 business days after shipping, please contact us at support@niverahome.com and we will assist you.

Do you accept exchanges?

Yes, exchanges are available for eligible items. Please contact us with your order details and the item you wish to exchange, and our team will assist you with the process.

Still need help?

If your question is not answered here, please contact us at support@niverahome.com. Our team will be happy to assist you.