Refund policy
Return Policy
At Nivera Home, we want you to feel confident with every purchase. Our products are designed to bring comfort and style into your home, but we understand that sometimes an item may not be exactly what you expected. If that happens, our return process is simple and straightforward.
Return Eligibility
You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must meet the following conditions:
- The item must be unused and in its original condition
- All original packaging must be included
- The item must not show signs of use, damage, or alteration
Returns that do not meet these conditions may not be approved.
Certain items may not be eligible for return for hygiene or safety reasons.
How to Start a Return
To request a return, please contact our team and include your order number:
Email: support@niverahome.com
Our team will guide you through the next steps and provide return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
Exchanges
We offer exchanges where available. If you would like to exchange an item for another product, please mention this in your email and we will assist you.
Refund Processing
Once your return is received, it will be inspected to ensure it meets the return conditions.
If approved, your refund will be processed within 5–7 business days and issued to the original payment method used at checkout.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue so we can assist you promptly.
We will review the issue and, where applicable, arrange a replacement, store credit, or full refund in accordance with our return policy and applicable consumer protection laws.
Contact Information
Company name: Nivera Home
Adress: 43 Regatta Crescent, Douglas, Townsville, Queensland, Australia
Email: support@niverahome.com